Delivery Policy

IMPORTANT NOTICE:

*Due to COVID-19, please be advised that there may be delays in the expected delivery time of your package. We are working with our couriers and delivery services to ensure as speedy a delivery as possible and we appreciate your patience.

**Due to Brexit, please be advised that there may be delays in the expected delivery time of packages, including European destinations.

***Due to new postal regulations, we are unable to deliver liquids outside the Republic of Ireland and the United Kingdom. We apologise for any inconvenience caused. This includes the following liquid products:

• Nordic Naturals - Arctic D Cod Liver Oil 237ml
• Nordic Naturals - Children's DHA 119ml
• Nordic Naturals - Complete 369D 237ml
• Nordic Naturals - Ultimate Omega 237ml
• Nordic Naturals - Pet Omega3 60ml & 237ml
• SOS Health - Magnesium Sprays - Pure, Athlete, Relax & Better Joints
• SOS Health - Vitamin D3000 Spray

Delivery Charges:

Ireland & Northern Ireland:
Free Shipping!

Rest of Europe: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and The Netherlands.
€20.00

Delivery Times:

Ireland/Northern Ireland

If the order is made before 1pm on a weekday your order will be dispatched that day and should be received within 1-3 working days , providing all items are in stock* (Fastway Couriers do not deliver on weekends or bank holiday Monday’s).

Rest of Europe

(Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland and The Netherlands).

If the order is made before 1pm on a weekday your order will be dispatched that day and should be received within 5-7 working days , providing all items are in stock*. (An Post Couriers do not deliver on weekends or bank holiday Monday’s).

* In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to continue with your order, we will cancel the order and issue a full refund.

Delivery Terms & Conditions:

Ambermed Ltd. (we/us/our) reserves the right to amend and correct shipping costs that have been incorrectly selected. If a customer does not select the correct shipping charge, the correct shipping charge will be automatically added to the customer’s order payment.

Occasionally problems with deliveries can happen, as there are several parties involved in the process from dispatch to delivery. Damaged or missing deliveries resulting from negligence by Ambermed Ltd. or the appointed courier will be resent to the original address provided by the customer and a full refund for the initial postage will be provided.*

Incorrect delivery information provided by the customer is the responsibility of the customer and it is the customer's responsibility to ensure that they are present to sign for the delivery (Ireland and UK only). For countries in the Rest of Europe, a signature will not be required however, the parcel will be tracked. Please ensure that the delivery address provided can accept parcels. Ambermed Ltd. will not be liable for failed deliveries resulting from incorrect delivery information provided by the customer.

Please be aware that we do not send orders to P.O box or Parcel Motel addresses.

If any of our valued customers feels that they have not been treated fairly or have had a bad experience, please contact us at info@ambermed.ie and let us know how we can assist you.

*Please see Return/Refund policy for terms & conditions relating to any and all returns & refunds.

Privacy and Security Policy

1.  Our Details
Ambermed Limited (we/us/our) is a company committed to the protection of our customer’s privacy. The following policy outlines how we process your data. If you have any concerns regarding your personal information or how we process such information, please contact us at info@ambermed.ie . Our business address is:
Ambered Ltd,
The Mill Business Centre,
Croom,
Co. Limerick,
Ireland.
V35 E306
You can contact us by writing to the business address, by using our website contact form or by e-mail: info@ambermed.ie

2.  Collecting Personal Information

We may collect, store and use the following kinds of personal information:

• Name
• Address
• Phone Number
• Email Address
• Credit/Debit card details
• IP address

This information is supplied by you when making a purchase through our website, or already stored on our secure servers if you are already a customer of Ambermed Ltd. We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by visiting your account or emailing us. The information we hold will be as accurate and up to date as it can be, and if you find any inaccuracies we will correct it promptly, or delete it if you so wish. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology such as cookies to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should contact us by letter or email. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3.  Use of Personal Information

We will never disclose your information to third parties outside of Ambermed Ltd. except where we have your consent, where we are required to or permitted to do so by law, or to other companies who provide a service to us. The following outlines how we use your personal information.

1. We use the information you provide for the following purposes:
   1. To provide a sales, customer service or training support service
   2. To keep you updated on the status of your purchase order
   3. To check in with you about your order once it has been delivered, to ensure that you are happy with your order.
2. When you place an order, we need to know your name, email address, address, phone number (and possibly other relevant contacts in your organisation). This allows us to process and fulfill your order and to notify you of the status of your order.
3. Credit and debit card details are never stored by Ambermed Ltd.. Credit and debit card details are never stored by Ambermed. We employ the services of WooPayments/ Stripe, who provide a secure and private, 3^rd party payment gateway to process your card details. The financial data is available only to the banks and credit card clearing services for the purpose of processing payments.
4. We may forward your personal information to other service providers/contractors, who we employ to fulfill your order.
5. We employ the services of Fastway Couriers to complete deliveries. To ensure delivery, we are obliged to provide them with your name, address, email address and phone number.

We reserve the right to pass on personal data if the business is sold.

4.  International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area, including the United States of America. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5. Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers.
All electronic financial transactions entered into through our website will be protected by encryption technology, via Worldpay (see 3.3).
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when using it to log in to our website).

6. Amendments

We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email.

7. Your rights

Under the Data Protection Regulation effective May 25, 2018 you as an individual have the following rights:

1. To obtain details about how your data is processed by us.
2. To obtain copies of personal data that we hold about you.
3. To have incorrect or incomplete data corrected.
4. To have your data erased by us.
5. To obtain your data from us and to have that data transmitted to another organisation.
6. To object to the processing of your data by an organisation in certain circumstances.
7. To not to be subject to (with some exceptions) automated decision making, including profiling.

As such:

1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
   1. the supply of appropriate evidence of your identity
   2. requests can take up to 28 days to process
2. You may instruct us at any time not to process your personal information for marketing purposes.
3. Please let us know if the personal information that we hold about you needs to be corrected or updated

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

8. Cookie Policy for Ambermed.ie
This is the Cookie Policy for Ambermed.ie, accessible from https://www.ambermed.ie

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. We also use cookies to allow us operate our online shop, this enables us to offer online ecommerce services including but not limited to currency selection, persistant shopping carts and the facility to checkout and purchase goods.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

Google Analytics uses the following cookies to provide its analytics service:

For more information on Google Analytics cookies, see the official Google Analytics page.

• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including but not limited to Facebook and Twitter will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: info@ambermed.ie
• Phone: +353 (0)61 397533

Return & Refund Policy

Ambermed Ltd. (we/us/our) always makes every effort to accommodate our valued customers. If for any reason you wish to return a product, please contact us at orders@ambermed.ie stating the reason for the return within 10 working days of receiving your order. Due to a small minority of customers, the following terms and conditions apply.

Product Pricing

We reserve the right to amend pricing on the website without prior notice. Products may also be withdrawn at any stage. Confirmed orders will be dispatched once confirmed unless we contact you to state otherwise.  The amount deducted from your credit/debit card will be that shown on the website at time of purchase.

Incorrect item received

If we should send a product, other than that ordered by the customer, we will exchange it for the correct product. The return shipping of the incorrect product must be arranged by Ambermed Ltd. Any shipping directly arranged by the customer will not be refunded. The cost of both the return shipping of the incorrect product and the shipping of the correct product will not be applied to the customer. We cannot exchange or refund any opened or used products. All product descriptions on this site are a copy of information found on the manufacturer website or provided by the manufacturer. We are not directly responsible for the claims made about the products.

Damaged in transit

Customers should report any products damaged in transit, within 10 days of delivery date. We will not be liable for any loss or damage arising out of your failure to do so. If visibly damaged on receipt, the customer should note this on the courier’s delivery note and contact us immediately. All contents of the shipment should be returned in their original packaging, complete with all accessories and documentation. Once we have received the returned package, we'll issue a replacement or full refund excluding shipping cost.

Changed your mind

If a customer changes their mind about a product and wishes to return it, that’s no problem, as long as the following terms and conditions are applied. The product cannot be used or opened and must be returned to us in the exact condition that it was in when we sent it to the customer. The customer needs to inform us in writing via orders@ambermed.ie that they wish to return the product, stating the reason for the return. Then the customer has 10 working days to do so at their own expense. A full refund for the product, minus the original cost of shipping, will be issued to the payment card used at the time of purchase, once we receive the returned product.

Note:

Please ensure you package the returning products in a sufficient manner to ensure the products are not damaged in transit. We recommend the use of a recorded delivery service. If the returned item is delivered to us in damaged condition, we reserve the right to refuse a refund/exchange. Nothing under these terms and conditions affects your statutory rights.

Any fraudulent transactions will be reported to the relevant authorities.

Please send returns to:

Returns Dept.
Ambermed Ltd.
The Mill Business Centre,
Croom,
Co. Limerick.
Ireland.
V35 E306