Ordering & Delivery

Opening Hours:

9:30am – 1:00pm, & 2:00pm – 5:30pm, Monday – Friday.

Order Contact Details:

orders@ambermed.ie

(or) +353(0)61 397533

Ireland – Deliveries within Ireland will be delivered the following day by Fastway Couriers (if the order is submitted before 1pm, Monday – Thursday).

Free delivery for all orders of €150 or more, carriage charge of €5 otherwise applies.

Northern Ireland – Deliveries within Northern Ireland will be delivered the following day by Fastway Couriers (if the order is submitted before 1pm, Monday – Thursday).

Free delivery for all orders of £150 or more, carriage charge of £5 otherwise applies.

Rest of UK – Deliveries within the rest of the U.K. will be delivered within two days by Fastway Couriers, if the order is submitted before 1pm (Monday – Wednesday).

Free delivery for all orders of £150 or more, carriage charge of £10 otherwise applies.

Note – Fastway couriers do not deliver on weekends.

Product Pricing

We reserve the right to amend pricing, however we aim to provide 2 months advanced notice. Products may also be withdrawn at any stage. Confirmed orders will be dispatched once confirmed unless we contact you to state otherwise.  The amount deducted from your credit/debit card will be that shown on the Ambermed catalogue’s pricelist at time of purchase.

Payment & Credit Terms

Payment is by electronic bank transfer or credit card. Products remain the property of Ambermed Ltd. until paid for in full.
Payment is due net 30 days from invoice date.

We also take payment by Continuous Payment Authority (CPA). CPA is a recurring payment process where you authorise Ambermed Ltd to charge your debit or credit card when payment comes due. Due to the nature of sales orders, payments can vary in frequency and amount depending on what is owed at the time. In authorising Continuous Payment Authority which you will do in accepting these terms and conditions you permit us to charge any sums due to your card and to take payments as and when they fall due.

You may cancel the Continuous Payment Authority by notifying us in writing.

Return & Refund Policy

Sale or Return Policy

Ambermed do not provide a “sale or return” policy. However, we always make every effort to accommodate our valued stockists, so if for any of the following reasons you wish to return a product, please contact us at orders@ambermed.ie stating the reason for the return within 10 working days of receiving your order. The following terms and conditions apply.

Incorrect item received

If we should send a product, other than that ordered by the stockist, we will exchange it for the correct product. The return shipping of the incorrect product must be arranged by Ambermed Ltd. Any shipping directly arranged by the stockist will not be refunded. The cost of both the return shipping of the incorrect product and the shipping of the correct product will not be applied to the stockist. We cannot exchange or refund any opened or used products.

Damaged in transit

Stockists should report any products damaged in transit, within 10 days of delivery date. We will not be liable for any loss or damage arising out of your failure to do so. If visibly damaged on receipt, the stockist should note this on the courier’s delivery note and contact us immediately. All contents of the shipment should be returned in their original packaging, complete with all accessories and documentation. Once we have received the returned package, we’ll issue a replacement or full refund excluding shipping cost.

Changed your mind

If a stockist changes their mind about a product and wishes to return it, that’s no problem, as long as the following terms and conditions are applied: The product cannot be used or opened and must be returned to us in the exact condition that it was in when we sent it to the stockist. The stockist needs to inform us in writing via orders@ambermed.ie that they wish to return the product, stating the reason for the return. The stockist then has 10 working days to do so at their own expense.

A full refund for the product, minus the original cost of shipping, will be issued to the payment card used at the time of purchase, once we receive the returned product.

Note:  Please ensure you package the returning products in a sufficient manner to ensure the products are not damaged in transit. We recommend the use of a recorded delivery service. If the returned item is delivered to us in damaged condition, we reserve the right to refuse a refund/exchange.

Please send returns to:

Returns Dept.
Ambermed Ltd.
The Mill Business Centre,
Croom,
Co. Limerick.
Ireland.
V35 E306

To query your Account,

Send an email to:
accounts@ambermed.ie

or call us on:
00 353 (0)61 397533